Refund policy

 

We offer a multi-tier warranty return policy which is as follows, after verification of your original purchase date and serial number of stated defective item manufactured SkillAbove Inc.

0 - 6 months from purchase date SkillAbove Inc. will ship replacement unit with a preprinted  return shipping label for customer to return the defective product at no charge to customer , if defective product is not recieved within 30 days reciept of replacement unit  customer agrees to pay full retail price of replacement unit plus shipping expense incurred by SkillAbove Inc.

 

6 -12 months from original purchase date SkillAbove Inc. at its sole discretion will either repair or replace within 10 business days of reciept of defective product at the authorized repair center location .  SkillAbove Inc, 220 county Rd 482 Stephenville Tx. 76401.

Customer will be responsible for shipping charges for defective item to SkillAbove repair center  however customer will not be charged any repair or shipping and handling fees for product to be returned to customers original shipping location if product is to be returned to customer within the continental U.S.

 

12 - 24 months from original purchase date SkillAbove Inc. will upon reciept of defective item will repair or replace at their sole discretion for the following flat rate plus return shipping cost.

Coddiwomple $75

Peacemaker   $60

Step Tester    $40

Top Hand      $125

Light Bulb    $ 35

Rescue Tech  $ 75

STL Controller $ 50

Freehand Hitch Helper     $ 40

Replacement Hall Sensors $ 10

 

The above warranty timelines does not include cables , adapters and carrying cases or any other peripheral components included with original purchased items, these items have a 30 day free replacement from original purchase date.

 

To be eligible for a warranty return your item must not be damaged by physical abuse or neglect, lost or missing components

To start a return, you can contact us at Info@rvtesters.com.

Items sent back to us without first requesting and recieving areturn authorization number will not be accepted.

You can always contact us for any return question at Info@rvtesters.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 

The fastest way to ensure you get what you want is to contact SkillAbove Inc. for a return authorization # , then return the item you have, and once the return is accepted,you will be cridited back to your original type of payment method, thenyou can make a separate purchase for the new item.

 

Refunds 

Please contact SkillAbove for all refund options, once we’ve received and inspected your return,we will contact you via email and give you our disposition to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@rvtesters.com.